There are several reasons as to why you might not be receiving your SMS messages, here are steps that you can take to troubleshoot the issue:
- Power cycle your device
- Verify that you have adequate service to receive SMS messages
- Verify that you are not having issues receiving SMS messages from any other number
- Verify that your phone can receive SMS messages from short code numbers
- In the incident timeline, verify that we logged an SMS notification being sent
If you’re still experiencing issues, email our support team with the following:
- Your phone number
- The name of your phone carrier
- The incident number(s) where you did not receive a notification